Owner FAQs

No, however accepting housing vouchers is a great way to reduce your management fee with BEST Property Management & Investments, LLC as well as improve the affordable housing crisis in our local area! See if your property qualifies by locating the City of Charlotte “Corridors of Opportunity”, and request more information for pricing/service details.

Yes - I am a licensed NC real estate broker, and also have the REALTOR® designation, resources available, and Code of Ethics assurances.

Yes - I’d love to represent you in the sale of your home. I am dually affiliated with Fathom Realty, NC LLC and have MLS access for sales transactions.

ALL payments are made with our secure online portal system. We strive to minimize delinquent account balances to the very best of our abilities.

ASAP once we are aligned with our pricing/services tiers, tour the property together, agree on necessary make-ready for rental needs, and sign a management agreement. Property onboarding to our online portal is the next step along with professional marketing photos. We will not manage presently occupied properties, or those currently in other management agreements until proof of contract termination is provided.

Tenant security deposits are held in a trust account with Enterprise Bank & Trust Property Management Accounts.

All maintenance requests are made through the Online Portal for tracking purposes as well as vendor coordination. We have a custom, attorney-drafted addendum for Emergency Maintenance to ensure clear expectations are communicated for owners & tenants.

Near the end of every lease expiration, our property manager will pull comparable properties and current market rents. We keep the market as well as our clients top of mind when adjusting rents, as we want to avoid tenant turnover whilst still achieving the best returns possible for our owners. Sometimes, rents may remain the same, increase, or decrease based on these variables but cannot be determined until closer to the possibility of renewal for our residents.

A great property manager cannot adequately manage your property without placing their own eyes, nose, and ears on the home. We ensure quality management services with personal walkthroughs by our property manager at times determined by your selected pricing tier. At a minimum, we conduct move-in, move-out, and pre-renewal walkthroughs.